Learner Success Community of Practice
Hapori Mahi mō te Angitu Ākonga
The Learner Success Community of Practice enables tertiary education organisations (TEOs) to share learner success best practices, insights and lessons.
The Learner Success Community of Practice enables tertiary education organisations (TEOs) to share learner success best practices, insights and lessons.
The Community of Practice is a joint initiative to support sector collaboration and development in learner success approaches, led by a Sector Reference Group made up of TEOs and the Tertiary Education Commission (TEC).
Community of Practice sessions
We partner with the tertiary education sector to showcase the different organisational approaches TEOs are taking to become more learner-centric through online webinars. The goals of these sessions are to connect TEOs with the purpose of knowledge sharing, collaboration, and individual, group and organisational development.
Community of Practice sessions will be held throughout 2024 and will be recorded and published on this page. Recordings of previous sessions can be found below.
For more information
To find out more about the Learner Success Community of Practice, and receive emails about upcoming sessions, please contact 0800 601 301 or customerservice@tec.govt.nz with the subject line [Edumis # Learner Success Community of Practice].
Showcasing learner success approaches
Watch recordings of presentations delivered at Community of Practice sessions.
Massey University Deputy Vice-Chancellor, Students and Global Engagement talks about data and technology, and how it applies to Pūrehuroatanga and supporting their learners to succeed. The University of Canterbury and Massey University share insights on how they are using data and technology in their whole-of-organisation approaches to learner success. University of Otago discusses how they apply insights from the data they collect to understand learner experiences and needs, then how they use this data to ensure suitable resources are available for disabled learners. AUT shares insights about their summer programme for school leavers transitioning into university life, UniPrep. They discuss the programme's purpose, underpinning values and outcomes for ākonga. The university talks about their three summer programmes to support learners transitioning into university. They unpack the details of what is involved in the programmes, why there are differences between their three offerings, and where the programmes lead ākonga in their tertiary journey. The private training establishment shares their nurture map, which takes a holistic approach to identifying the supports ākonga may need along each step of their tertiary journey. In this presentation Yoobee delves into one of the aspects of their approach, “Q time”, which is underpinned by identifying the learner's needs. For their learners to be successful in the classroom, private training establishments Solomon Group and New Zealand Welding Trades focus on the supports their learners need outside of the classroom. The University of Waikato uses an approach that combines people, data and effective systems to drive support to a learner at the right time. Te Wānanga o Aotearoa provides an informative session on Te Ata Hāpara, and its approach to student support and pastoral care with a focus on higher-needs students. The presentation covers the data behind how Te Ata Hāpara identifies students at risk of not completing courses, and how they support these students. Te Herenga Waka - Victoria University of Wellington discuss their new student success support programme, Tītoko, which helps students across the university, including study advice, student administration, support services and student life in general. This presentation takes a deep dive into why the programme was set up, the data supporting change to happen, the approach required for real change and the mechanisms behind how the programme works. Te Wānanga o Aotearoa and Te Herenga Waka - Victoria University of Wellington answer questions about their approaches, Te Ata Hāpara and Titoko. Massey University shares insights on their Course Incubator project, which is a course redesign and student support intervention model. It is part of their Pūrehuroatanga initiative – collaborating to drive diversity, access, equity and excellence across the university. The University of Auckland shares insights on how they are enhancing teaching and learning in their learner success approach. The University of Canterbury provide insights on their Kia Angitu student success programme and how they are using analytics for course engagement to really impact teaching and learning. Te Whare Wānanga o Awanuiārangi, Waihanga Ara Rau, learners from Lincoln University, and Manurewa High School talk about what they have learned through their partnerships with communities to understand and deliver better outcomes for learners. The Open Polytechnic talk about their design and development function and how they use a narrative to guide learners through a course, informed by analytics. The presentation focuses on the role of courseware design in ākonga success and highlights their asynchronous model, where tutors and learners have the flexibility to engage with course content at different times. Two distance learners share their experiences of online learning at an undergraduate and Masters levels. In this informative session the learners talk about things that make a difference in supporting their tertiary education experiences as online learners. They discuss barriers and challenges they face in online learning and share what they would like TEOs to know about catering to online learners. Cathy Stone is an independent consultant and researcher, based in Australia. In this presentation, Cathy discusses her research into the online learner experience – exploring the needs and wants of the full range of online learners, from exclusively online to hybrid environments. Cathy provides insights on how learner experiences can improve delivery and talks about the future of online learning. Massey University talks about their engagement framework to support rich, connected learning experiences for online learners. The presentation shares the role their Whakapiri framework plays in delivering online learning and teaching. Massey also talks about the challenges and realities of the design process and provide practical tips for TEOs to consider. Minnie Baragwanath discusses the importance of creating spaces for learners with accessibility needs, to improve educational and career outcomes. She zeros in on the reality of a system which is “…not benign, but deeply inaccessible” and discusses the shift away from a deficit mindset to an opportunity mindset, including changing behaviours and attitudes, at all levels of an organisation. The University of Otago discusses how they apply insights from the data they collect to understand learner experiences and needs, then how they use the data to ensure suitable resources are available for disabled learners. The annual DREAM Convening is Achieving the Dream’s (ATD’s) flagship event. It attracts influential leaders and practitioners from more than 300 US-based community colleges and organisations who exchange ideas about evidence-based reform strategies that transform higher education and impact learner success. Nikki Parsons, Te Rito Maioha General Manager Workforce and Learner Engagement, shares her reflections on the 2024 DREAM conference. She talks about how Te Rito Maioha, a private training establishment, is applying the knowledge she has gained to help their learners to be successful in their tertiary study. Jon Smith, Skills Group General Manager Academic Skills and Quality, shares his three takeaways from the 2024 DREAM conference. He talks about introducing the Achieving the Dream 2.0 Capability Framework model into the Skills Group, and their robust conversations on what they need to do to build a student success model. The Skills Group is a private training establishment. A key takeaway from the 2024 DREAM conference for Rachel O’Connor, English Language Partners Chief Executive, is the importance of having and applying an equity mindset throughout your organisation – from how you use data to how you train your people. Rachel talks about how English Language Partners are applying the knowledge she’s gained, and using data to support equity and address learner success.Data and technology (Learner Success capability)
Massey University
University of Canterbury and Massey University
University of Otago
Guided pathways (Learner Success capability)
Auckland University of Technology (AUT)
University of Auckland
Yoobee Colleges
Holistic learner supports (Learner Success capability)
Solomon Group and New Zealand Welding Trades
University of Waikato
Learner-centric systems (Learner Success capability)
Te Wānanga o Aotearoa
Te Herenga Waka – Victoria University of Wellington
Te Wānanga o Aotearoa and Te Herenga Waka – Victoria University of Wellington
Teaching and learning (Learner Success capability)
Massey University
University of Auckland
University of Canterbury
Partnerships (Learner Success capability)
Lincoln University, Manurewa High School, Te Whare Wānanga o Awanuiārangi and Waihanga Ara Rau
Enhancing learner success through curriculum redesign
A narrative approach to courseware design to support ākonga success
Distance learning – a student perspective
Experiences of online students: then, now and into the future
Learning frameworks for engaging online delivery
Enhancing practice to support success for disabled learners
Leading a Future of Possibility – Minnie Baragwanath MNZM, disability advocate and possibility leadership consultant
University of Otago
International best practice experiences
DREAM Convening
Te Rito Maioha
Skills Group
English Language Partners